At Batu Sungai, we respect your privacy and are committed to protecting the personal information you share with us. This privacy policy outlines how we collect, use, and protect your data when you interact with our website. By using our services, you agree to the practices described in this policy.

Types of Data Collected

• Personal Information: We collect personal information such as your name, email address, and phone number through our website’s contact and booking forms.

• Non-Personal Information: We do not collect any non-personal data such as browser type, device information, or IP addresses.

• Payment Information: Our website does not collect any payment information, such as credit card numbers or billing addresses.

How Data is Collected

• Direct Collection: Personal data is collected directly from users when they fill out our contact or booking forms.

• Automatic Collection: We do not use cookies, tracking pixels, or analytics tools at this time.

• Third-Party Sources: We do not gather data from third-party services or sources, nor do we integrate with services like social media logins or payment gateways.

How Data is Used

• Business Use: The data we collect is used solely to fulfill and plan bookings made through our website. Additionally, we may use your email address to send newsletters if you opt in to receive them.

• Marketing Use: We do not use your data for external marketing purposes or advertisements.

• Legal Obligations: We do not foresee any situation where your data will be disclosed for legal purposes.

Sharing of Data

• Third Parties: We do not share your data with any third parties, including for advertising, analytics, or payment processing purposes.

• Service Providers: We do not employ vendors or service providers that would have access to your personal information.

• Legal Disclosure: Your data will not be disclosed in response to legal processes or regulations.

Data Protection

• Security Measures: We rely on Gmail’s secure servers to protect any data transmitted via email.

• Retention Policy: We do not store your personal data on the website or any online server. Data such as your name, email, and phone number will be securely stored externally, in compliance with our privacy practices.

User Rights

• Access & Correction: As we do not require users to create accounts, there is no stored personal information that users can access or correct.

• Opt-Out Options: Users can opt out of receiving email communications, such as newsletters or marketing emails, by following the unsubscribe link in the emails or contacting us directly.

Children's Privacy

Our website is intended for adult bookings, although it is viewable by children. We do not knowingly collect any personal information from children. If a booking is made for a child, the personal information provided must be submitted by an adult or legal guardian.

Policy Updates

We may occasionally update this privacy policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. In the event of significant updates, we will notify users via email. However, we do not anticipate frequent changes to this policy.

Contact Information

If you have any questions or concerns about our privacy policy or how your data is handled, please contact the Batu Sungai team via email at: batusungai.sumatra@gmail.com